Knowledge of Business Systems Analysis



Business Systems Analysis


1. Consider the reasons implementations fail. For at least three of these reasons, explain why this happens, if there is one (or more) type of implementation likely to minimize the occurrence, and if there is one (or more) type of installation more likely to induce failure for this reason.

2. Two members of your project development team are disagreeing about the relative importance of training and documentation. Sam strongly believes that training is far more important because it will ensure the successful implementation of the information system and that the early usage is a positive experience. Pat counters that the user documentation is far more important because its impact can help not only the current users, but also future users. Which do you think is right, and why? 

5.  Due to advances in technology and widespread computer literacy, many organizations use e-learning extensively to train employees. If you were managing a system implementation and had to train on a limited budget, you may find yourself choosing between e-learning or conducting face-to-face training with a subset of users who would then train their departments (called train-the-trainers). Which would you choose and why?

6. Is it good or bad for corporations to rely on vendors for computing support?  List arguments for both on why you are for and against reliance on vendors as part of your answer. 

Week 6 Case Study

Petrie’s Electronics Case, Chapter 10, Question 1:

1. Why don’t information systems projects work out as planned?  What causes the differences between the plan and reality?


2. Why is it important to document change requests?  What happens if a development team doesn’t?

3. When a project is late, do you think that adding more people to do the work helps or not?  Justify your answer.

4. What is the role of a pilot project in information systems analysis?  Why do you think the Petrie’s team decided to do a pilot project before rolling out the customer loyalty system for everyone?


5. Information systems development projects are said to fail if they are late, go over budget, or do not contain all of the functionality they were designed to have.  Is the customer loyalty program a failure?  Justify your answer.  If not, how can failure be prevented?  Is it important to avert failure?  Why or why not?



Close out Report



I.  Introduction

II.  Final System Acceptance Criteria—( Describe)

III. Resource Allocation: — (Were the right personnel assigned to the project)

IV. Challenges

V. Maintenance Planning

VI. Solutions:

VII. Preventive maintenance tasks:

VIII. Maintenance Request Process ;

IX. Process for controlling maintenance and configuration management::

X. Lessons learned:


APA,   Double Spaced,  References Cited, No Plagiarism

Questions that will help in the Closeout Report to be answered:

What are some maintenance challenges you see for the CRM system? How can we reduce the cost for the six types of maintenance mentioned in Chapter 10?

What preventive maintenance tasks need to be scheduled? What other types of maintenance will be needed? How can we measure the effectiveness of maintenance?

Describe the process you recommend for controlling maintenance requests and configuration management.










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